FAQ

Q. Can I split a 5000 order into 2 Jobs of 2500 Each?

A. Unfortunately each file you submit will be printed the same 5000 times. We also offer quantities of 1000 if you need to split up orders in smaller amounts but ordering 5000 in bulk will most likely be a better price.

Q. What is 4/0 and 4/4? 

A. 4/0 Full Color front, white on the back • 4/4 means full color 2 both sides. The number 4 represents 4 colors (Cyan, Magenta, Yellow and Black) that make your order.

Q. What is a gang run?

A. A gang run consists of multiple client orders printed on a sheet side by side. Multiple clients orders are put on this large sheet and ran in different quantities such as 5000 or 1000. Once the printing is done they are then cut into individual orders and boxed which is how you receive your jobs. This is the reason we can give you these great prices because the cost of printing, running plates and everything involved in your job is split by everyone.

Q. What is UV Coating? What is Glossy?

A. UV Coating is a thin film that is applied to your order to give a shiny gloss. You may write on UV Coating with a Sharpie or nice pen but most pens wont work. Our normal card stock is considered "Glossy" because it has a small shine to the paper itself. If you need to write on your order or mail your orders, we suggest you ask for the NON UV or GLOSSY finish. Please note an AQ Finish is added to all NON UV jobs to keep the color in tact but please check with your mailing company if they accept the order with AQ finish.

Q. What is a Die Cut?

A. A Die cut is a custom flyer cut out as a specific shape. Please note a die design must be very simple in order for us to cut out. If you have any questions on your shape please email : print@pgexpressinc.com and we will check to make sure the shape can be used.

Q. What is the return policy on order?

A. All orders are final! No exchanges or returns on orders. Same day orders can only be credited to be used within a week. All clients with previous credit must use their credits within 7 working days or they will forfeit the credit.

Q. If there is something wrong with my order, what are the steps needed?

A. If an order is damaged you must send your claim within 5 Calendar days from your delivery date to print@pgexpressinc.com. A manager will return your call the following day or same day regarding your claim. Please keep in mind that in some cases you may need to return the merchandise and PG Express does not cover the cost of shipping on returns. Claims may take 1-2 Business day to resolve and will be handled in the order as they are received. We understand that all orders are time sensitive and will try everything in our power to look into your claim as fast as possible. If no claims are made within 5 Calendar days, the client is responsible for any reprints on that order.

Q. What type of files are accepted at PG Express?

A. JPEG, TIF, PDF, EPS, PSD (Flat Files). We do not accept files such as (Print Shop, Corel Draw, Publisher, Word, Printshop). Please note we prefer Jpeg and TIF files as our first choice. It will Save you time in emailing and the files will come in as flat files which cannot be edited. If a file is submitted as an EPS, PDF or PSD, PG Express is not responsible for missing or embedded fonts, missing logos and anything that has been alternated by the time it is received. Please remember we do not know how your order appears until we receive it or unless we have a color proof in our hands of you job. If you are unsure and would like to see a digital proof of your jobs, simply ask us and we will submit to you for approval.

Q. How do you follow up with me?

A. In order for us to expedite your order you need to give us your daytime and evening phone numbers at the time you place your order. If you are on a tight deadline and looking for quick turnaround, it is also a good idea to give us the name and phone number of someone else who can speak knowledgeably, answer questions, and make decisions about you job.

Q. Will my job print exactly like it is on the screen?

A. A gang run order is never 100% color guaranteed. Orders are considerably consistent in color but they must be designed from scratch at CMYK Color and NOT RGB. Some people design in LED monitors which may look different from Plasma or Tube monitors. Please note we are not looking at a monitor while your order is printing with multiple jobs. The rule is setting your input for that design will be the output of the product. Variation in color may occur when colored jobs land next to your order which is random in a gang run.

Q. What are my responsibilities concerning proofing?

A. We do not proof any jobs. By the time the job is emailed to us, all edits should be final. You are responsible to read all telephone numbers, sending proofs to your clients, addresses, resolutions, format, sizes and more. Before submitting your job please make sure the copy has been pre approved. WE ARE NOT RESPONSIBLE FOR PROOFING ANY SUBMITTED JOBS.

Q.What do I need to do if my job is color critical? 

A. If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be achieved by a color proof. Additional charges will occur because orders that are color critical will not be able to print on a gang run.

Q.How do I cancel a job or make a change to an order that is already in progress? 

A. Due to the nature of the 24 hour turnaround, we process jobs as soon as they are received. There are no cancellations or revisions accepted after the order is processed and paid. You will be required to pay for a reprint with shipping as needed if you need to submit a new file.

Q. If I need help with my flyer or print job what can I do? 

A. You have several options available to you. 1) you can contact our design department and coordinate/arrange for custom design services for your print job. 2) you can access some of our online resources, such as the templates section, the stock graphics section and the submission guidelines. Either way, you´re likely to find what you need. If in doubt, give us a call and we will help you in achieving the best file possible for printing.

Q. Should I put a border on my flyer? 

A. We do not recommend border on any of the designs. Gang run printed order are printed and rushed daily in 24 hours which may vary in how the jobs are cut. Some borders may come out exact and some may not. Borders are only used as a last alternative for when your words are going to be cut. We sometimes ask the client if they would like a border so that the border gets cut instead of the words. There is no extra charge to add a border but you must request it.

Q. What is the minimum resolution? 

A. All files must be submitted at a minimum 300 Resolution. Please note that the file must be created from scratch at 300 Resolution for it to print sharp. If the files is designed for example at 150 DPI Resolution and then converted to 300 DPI, your file will maintain the sharpness of the 150. Larger resolution files can be lowered in resolution but smaller files cannot be resized.

Q. What is the minimum resolution or Banner / Large format orders? 

A. Large format printing is digital and need to print at 150 DPI Resolution. If you have a banner that is 4ft x 6ft you will need to submit the file in inches (48 inches x 72 inches) at 150 DPI Resolution. These files can be submitted in RGB or CMYK Color.

Q. If I have a large file to submit and I don´t want to compress is, how else can I send it?

A. Option 1 is to make a "YOU SEND IT" account at www.yousendit.com • After making an account you can then submit your large jobs to their website and then send us a link to download the files. Option 2 is to upload it to your server and send us a link. Option 3 is to Upload the files to our FTP but you will need an FTP program to do this. Please call for information on how to upload a file to our FTP. Please note we are not logged into the FTP at all time and its only a space on our server that we connect to once you call and tell us your file is there.

Q. Will there be color variation between an order placed on different dates?

A. Yes. Gang run printed orders printed with different clients, different colors and design every day. The person or flyer that lands next to you will never land again next to you on a different date. With this in mind, if you have an order that you know you will print a month from now without any changes, we suggest to print both orders together at one time instead of one order per month. This goes for companies that have multiple employees and are considering ordering business cards for each new employee. Try to gather as many as possible and submit them all at once.

Q. Can PG Express print a custom size?

A. Yes we can print any size order up to 24in x 36in. Please note that each order is usually cut down a 1/16 of an inch from its original size. For example is you have a 5.25x6.75, we will then charge you for a 5x7 space on a gang run. The job will then be cut down to 5.125x6.625. If you are in need of an exact size the price may vary depending on the space you take up on the gang run sheet.

Q. What are the terms for payment?

A. All orders will need to be paid in full before it is started with a credit card, check, money order or cash. We do not offer a 15-30 Day Credit on any orders.

Q. What shipping companies do you use?

A. We use UPS and Delta Cargo for all of our shipping needs. We no longer accept 3rd party labels from any brokers or client. All shipping must be paid at the time your order is processed with PG Express.

Q. Will I always receive the exact amount I paid for?

A. PG Express usually prints your exact amount of flyers and a couple extras in the box. Industry standard allows us -10%/ + 10% for over under runs which occur when cutting. If you receive extras we will not charge you the extra amount. If you are short up to 10% we will not be able to refund you. By placing an order with us you are in agreement to these terms.

Q. What is the policy on design orders?

A. All design order must be completed within one week from the first proof you receive from us. Any orders over one week with be reviewed for additional design charges due to time constraints. Five sets of changes are included in the design fee. Additional design changes can be purchased if needed.